We'd Love to Hear From You
Have a question about our products, need styling advice, or want to collaborate? Our team is here to help you every step of the way.
Send us a Message
Other ways to reach us:
📧 Email: helpcounterfit@gmail.com
🌐 Website: counterfit.co.za
Email Us
helpcounterfit@gmail.com
Send us an email and we'll respond within 24 hours
Call Us
+27 61 948 1028
Mon-Fri 9AM-6PM SAST
Visit Us
Cnr Juno St & Kitchener Ave, Johannesburg 2101
Our flagship store and headquarters
Business Hours
Mon-Fri: 9AM-6PM SAST
Weekend support available via email
Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Contact us directly.
What is your return policy?
We offer a 30-day return policy for all unworn items in original condition with tags attached.
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business days.
Do you ship internationally?
Yes, we ship worldwide. International shipping times vary by location, typically 7-14 business days.
How do I track my order?
You'll receive a tracking number via email once your order ships. You can track it on our website or the carrier's site.
Visit Our Flagship Store
Experience Counterfit in person at our flagship location in the heart of Johannesburg's Fashion District.
Counterfit Flagship Store
Cnr Juno St & Kitchener Ave, Johannesburg 2101
Open Mon-Fri 9AM-6PM SAST