Shipping Policy

Processing Time

We aim to process and ship all orders within 1-3 business days from the time of order confirmation. Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons (holidays, sales, new collections), processing times may extend to 4-5 business days.

Shipping Methods & Delivery Times

Delivery Areas

We currently ship to all provinces within South Africa. Delivery times may vary based on your location:

• Gauteng: 1-3 business days
• Western Cape, KwaZulu-Natal, Free State: 2-4 business days
• Eastern Cape, Mpumalanga, Limpopo: 4-5 business days
• Northern Cape, North West: 4-6 business days

Note: Remote areas may experience slightly longer delivery times.

Order Tracking

Once your order ships, you'll receive a confirmation email with:

• Tracking number for your shipment
• Estimated delivery date
• Carrier information and contact details
• Link to track your package online

You can also track your order through your account dashboard or by contacting our customer service team.

Delivery Attempts

Our delivery partners will attempt delivery during business hours. If you're not available:

• They will leave a delivery notice with instructions
• You can arrange redelivery or pickup from the nearest depot
• Packages are held for 5 business days before return
• Return shipping costs may apply for failed deliveries

International Shipping

We currently only ship within South Africa. International shipping will be available soon.

For international customers, please contact us directly for special arrangements.

Shipping Restrictions

Some items may have shipping restrictions:

• Fragile items require special handling
• Large or heavy items may incur additional charges
• Certain areas may have delivery limitations
• Holiday periods may affect delivery schedules

Contact Us

If you have any questions about shipping or delivery, please contact us: