Returns & Refunds Policy

Return Policy Overview

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery for items in original condition.

All returns must be initiated within 30 days of the delivery date. Items returned after this period will not be accepted.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

• Item must be unworn and in original condition
• All original tags and labels must be attached
• Item must not show any signs of wear, damage, or alteration
• Item must be in its original packaging (if applicable)
• Return must be initiated within 30 days of delivery

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items (unless defective)
• Personalized or custom-made items
• Underwear, swimwear, and intimate apparel
• Items marked as "Final Sale"
• Gift cards and promotional items
• Items purchased from third-party sellers

How to Return an Item

Follow these steps to return an item:

1. Contact Customer Service: Email us at helpcounterfit@gmail.com or call +27 61 948 1028
2. Provide Order Details: Include your order number and reason for return
3. Receive Return Authorization: We'll provide you with a return authorization number
4. Package Your Return: Securely package the item with all original tags attached
5. Ship Your Return: Send the package to our returns address
6. Track Your Return: Use the provided tracking number to monitor your return

Return Shipping

Return shipping costs: Customers are responsible for return shipping costs unless the item is defective.

Return address: We'll provide the correct return address when you contact us for a return authorization.

Shipping method: We recommend using a trackable shipping method to ensure your return reaches us safely.

Refund Process

Once we receive and inspect your return:

• We'll process your return within 3-5 business days
• You'll receive an email confirmation when the refund is processed
• Refunds will be issued to your original payment method
• Processing time depends on your bank or payment provider (typically 5-10 business days)

Defective Items

If you receive a defective item:

• Contact us immediately (within 7 days of delivery)
• Include photos of the defect
• We'll provide a prepaid return label
• You'll receive a full refund or replacement
• No return shipping costs for defective items

Exchange Policy

We currently offer refunds only. If you'd like a different size or color:

1. Return the original item following our return process
2. Place a new order for the desired item
3. You'll receive a refund for the returned item
4. New order will be processed normally

Contact Us

If you have any questions about returns or refunds, please contact us: